Hours of operation: 24 hours day / 7 days week / 365 days a year
Towns County E-911 is the primary Public Safety Answering Point (PSAP) for Towns County. We currently provide the following services for our 10,471 citizens:
E-911 Answering Service
Towns County Sheriff Dept. Dispatch
City of Hiawassee Police Dept. Dispatch
Towns County Fire Dept. Dispatch
Towns County EMS Dispatch
Towns County EMA Dispatch
Young Harris College Police Dept. Dispatch
911 is the emergency phone number to call for help in a police, fire, or medical emergency. The 9-1-1 calls go over dedicated networks to find the appropriate location, and our trained personnel will send the emergency help needed.
Towns County is also an ENHANCED 911 Call Center. Enhanced 911, or E911, routes emergency calls to the appropriate 9-1-1 answering point (PSAP) for your location, AND it automatically displays your phone number and address. The 9-1-1 operator will typically ask the caller to verify the information which appears on his /her computer screen. Towns County operates using the state of the art InterAct CAD (Computer Aided Dispatch) equipment which is widely used by emergency centers.
911 IS FOR EMERGENCIES ONLY!!! An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department, or an ambulance. If you are ever in doubt of whether a situation is an emergency, you should immediately go ahead and call 9-1-1. It is better to be safe and let the 9-1-1 operator determine if you need emergency assistance.
A CALL TO 911 IS NOT TO OBTAIN INFORMATION, OR DIRECTORY ASSISTANCE. If you accidentally call 911 without an emergency, please DO NOT hang up. Please tell the 911 operator your situation so they know it isn’t an emergency.
When you call 911, stay calm and clearly state your emergency. You should give your name, phone number, and the address where help is needed to the Dispatch operator.
If you are deaf or hearing /speech impaired, you may use a TTY or TTD Telephone to communicate with the 911 Center. If you don’t have access to these systems, dial 9-1-1 and do not hang up. The 911 center can possibly retrieve your location by your phone number.
REMEMBER, YOUR LANDLINE IS YOUR LIFE LINE.
Our mission: To maintain a level of professionalism to assist our residents, visitors, and those utilizing the facilities of Towns County to the highest level possible.